| problem /ˈprɒb.ləm/ | something difficult that you need to deal with | My laptop won't turn on — I have a big problem. |
| solution /səˈluː.ʃən/ | a way to solve a problem | We need a solution — the car won't start and the shops close at 6. |
| mistake /mɪˈsteɪk/ | something you did wrong | I made a mistake — I sent the message to the wrong person. |
| fix /fɪks/ | to make something work again | My neighbour can fix anything — he fixed my bike in ten minutes. |
| complain /kəmˈpleɪn/ | to say you are not happy about something | The soup was cold, so we complained to the waiter. |
| advice /ədˈvaɪs/ | ideas from someone about what you should do | Can you give me some advice? Should I buy this phone? |
| broken /ˈbrəʊ.kən/ | not working because it is damaged | My phone is broken — the screen is cracked. |
| emergency /ɪˈmɜː.dʒən.si/ | a dangerous situation where you need help fast | In an emergency, call 112. |
| accident /ˈæk.sɪ.dənt/ | something bad that happens by chance, like a car crash | There was an accident on the motorway — two cars crashed. |
| apologise /əˈpɒl.ə.dʒaɪz/ | to say sorry | I apologised for being late. |