Ch 4

Report

CPE report · impersonal register · headings · findings and conclusions

The C2 report

Writing Part 2 — evaluating a trial, event or service

Purpose
present findings objectively, evaluate them and recommend
Length
280–320 words
Register
formal and impersonal
Must have
title · headings · evidence with figures · balanced evaluation · recommendations

Structure

Use headings

Introduction
aim and sources of evidence
Findings
2–3 headed sections, each with evidence and both sides
Recommendations
specific, justified changes
Conclusion
an overall judgement

C2 report language

Objective and precise

Evidence
Average daily attendance rose by approximately 18%.
Balance
However, a sizeable minority of respondents… · It should be noted, though, that…
Evaluation
more favourable than had been anticipated · more than offset
Recommending
I would recommend that the model be retained, subject to two adjustments.

Model

Find the evidence, the balance and the recommendations

A report — 320 words
Report on the Introduction of a Four-Day Week Trial

Introduction
The aim of this report is to evaluate the six-month trial in which the town's leisure centre opened to the public for four longer days rather than six shorter ones, and to make recommendations regarding its future. The findings are based on visitor numbers, an online survey completed by 420 users and interviews with twelve members of staff.

Impact on visitors
Overall, the response from visitors was more favourable than had been anticipated. Average daily attendance rose by approximately 18%, and the extended evening hours proved particularly popular with people who work full-time. However, a sizeable minority of respondents, most of them retired residents, reported that the closure on Mondays and Tuesdays had disrupted long-established routines.

Impact on staff
The staff interviewed were almost unanimous in their support for the new arrangement. Several reported that the longer weekend had improved their wellbeing and reduced the need to take sick leave. It should be noted, though, that two employees found the ten-hour shifts physically demanding, especially on the busiest days.

Financial implications
Energy costs fell by around 12% as a result of the building being closed for an additional day each week. This saving more than offset the modest increase in overtime payments during the first two months of the trial.

Recommendations
In light of these findings, I would recommend that the four-day model be retained, subject to two adjustments. Firstly, a limited morning programme for older residents should be reintroduced on one of the closed days, perhaps run by volunteers. Secondly, shift patterns should be reviewed to ensure that no member of staff works more than two consecutive long days.

Conclusion
The trial has, on the whole, been a notable success. Provided the concerns outlined above are addressed, there is every reason to believe that the new arrangement will benefit both the public and the staff in the long term.

Common mistakes

Where candidates lose marks

Everyone loved it!
→
The response from visitors was more favourable than had been anticipated.
measured and objective
No figures
→
rose by approximately 18% · 420 users
quantify your evidence
Only positives
→
However, a sizeable minority…
balance builds credibility
Recommendations scattered everywhere
→
a separate Recommendations section
organise clearly

Your turn

Say it first, then write it

Report out loud.

1
Evaluate a change at your school or workplace (new timetable, new app…).
2
What does the evidence show? Give a figure.
3
Who benefited, and who did not?
4
What do you recommend, with what adjustments?

Recap

Aim
The aim of this report is to evaluate…
introduction
Evidence
figures + sources
approximately 18%
Balance
However, a sizeable minority…
both sides
Recommend
subject to two adjustments
specific