Guided Writing — Complete the formal email using the best options.
YOUR TASK
You recently bought a laptop from an online store, but it arrived damaged. Write an email to customer service explaining the issue and requesting a replacement or refund.
Choose the correct phrase to complete the formal email properly.
Dear Sir or Madam,
I am writing to regarding a laptop I recently purchased from your online store.
Unfortunately, when the package arrived, the screen was .
Therefore, I would be grateful if you could as soon as possible.
Yours faithfully,
Alex Smith