Formal Email / Letter

About this worksheet

Exercises practising Formal Email / Letter. Total: 28 points. Vocabulary from the B2 word bank is used throughout.

Type or tap your answers, then submit at the bottom to see your score and review.

Exercise 1

Formal or informal?

6 points

Tap the correct answer.

Which opening is formal?

You start "Dear Sir or Madam". How do you sign off?

You start "Dear Ms Lopez". How do you sign off?

Which is a polite formal request?

Which sentence has no informal language?

Which is the best closing line?

Exercise 2

Complete the formal phrases

6 points

Write the missing word or words.

I am to complain about a pair of headphones.

I would be if you could reply soon.

I am writing with to your advertisement.

I was disappointed to that the box was damaged.

I would it if you could send a replacement.

I look forward hearing from you.

Exercise 3

Write a formal email

Writing practice

You bought something online and it arrived broken. Write an email to the company. Explain the problem and say what you want them to do. Write 140–190 words.

Check all your answers before submitting.

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